Frequently asked questions
Ordering
How do I place an order?
There are 2 ways to place an order:
- via our website www.ilovebiscottico.com OR
- by email to: orders@ilovebiscottico.com
How do I become a Biscotti Club Member?
Click on 'Biscotti Club' in the Menu of Main Page and select one of two offered Subscription Plans. You can subscribe to a monthly or quarterly plan by clicking the 'Select' button at selected plan. It will automatically prompt you to your first payment.
Your plan is activated as soon as your payment is processed.
If your payment is processed after the first day of each month (for monthly subscription) OR after the first day of each quarter (for quarterly subscription), your subscription will still commence immediately and your first subscription order will be scheduled for delivery within 7 business days of subscription activation.
Shipping
Do you ship internationally?
We don't ship internationally, yet.
All orders are mostly delivered in person without any courier help to ensure quality and freshness of baked goods!
Delivery areas include:
- Calgary
- Airdire
- Cochrane
For shipping information within Alberta and British Columbia, please refer our Shipping Info page. If you need any further information, please contact us at orders@ilovebiscottico.com. We will be happy to assist you!
